TUESDAY, NOVEMBER 30, 2004
THE QUOTES
"I am returning this otherwise good typing paper to you because someone has printed gibberish all over it and put your name on the top of it."
--An English Professor, Ohio University
"It's really important for managers to understand the biases they may fall prey to in either soliciting or taking advice."
--Francesca Gino, Harvard Business School
For complete article from which this quote was taken see second site-seeing link below.
THE QUESTIONS
Ask 'n Answer
How do you rate the execution of your service strategy on a scale of one to ten?
What can you do to bring it up one point?
THE STATS
Fast Company has just given "2004 Customer First Awards" to twelve truly customer focused organizations.
Their Customer Champions:
- Trader Joe's
- Wachovia
- Chick-fil-A
- Costco Wholesale
- Enterprise Rent-A-Car
- Progressive
- Walgreens
- Mini USA
- Harrah's Entertainment
- Sharp Electronics
- Wegmans
- Fairmont Hotels & Resorts
- Petsmart
--Fast Company, October 2004
To read more about these winners see first site-seeing link below.
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In a recent survey, workers indicate how they would like to be contacted by the companies with whom they do business.
- 32%, email
- 24%, telephone
- 18%, direct mail
- 17%, personal letter
--Anne R. Carey, Ron Coddington, USA TODAY
SITE SEEING
Truly customer-focused companies are sadly rare.
Celebrate those that get it right with the 2004 Customer First Awards.
Reproduction for publication is encouraged, with the following attribution:
Sam Geist lectures, facilitates workshops and conducts training seminars on sales & marketing, the changing marketplace, leadership, differentiation, customer service and staff motivation. His two books, "Why Should Someone Do Business With You... Rather Than Someone Else?" and "Would You Work for You?" are available in bookstores everywhere, published by Addington & Wentworth Inc.
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