TUESDAY, NOVEMBER 2, 2004
THE QUOTES
"Never interrupt your enemy when he is making a mistake."
--Napoleon Bonaparte
"Organizations are not just places where people have jobs... They are where we join with other people to make a difference for ourselves and others."
--Doug Smith, "On Value and Values"
For complete article from which this quote was taken see first site-seeing link below.
THE QUESTIONS
Ask 'n Answer
How are your customer complaints handled?
Are your customers satisfied with the complaint process?
THE STATS
While malls are nearly synonymous with egalitarian shopping, "lifestyle centers" are designed for affluent shopping behaviors.
- The number of lifestyle centers, while currently small, is expected to double by 2005.
- Consumers spend about one hour shopping whether in a mall or in a lifestyle center.
- Lifestyle center shoppers spend 50% more each visit.
- Lifestyle center shoppers return to shop on average five times per month, compared with two times for regional malls.
- Average sales in lifestyle centers are about $397 per square foot and can range up to $500--double that of the average regional mall.
--International Council of Shopping Centers (ICSC)
For complete article from which these stats were taken see second site-seeing link below.
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There seems to be little doubt that the divide between retailers that sell to the rich and those that sell to the average consumer is growing.
- Most retailers' sales reports in August were poor--Wal Mart stores posted a gain of just 0.5%.
- While Nordstrom, who sells to the well-heeled posted a gain of 7.2% and Neiman Marcus, who caters to the luxury market saw sales bump up 14.7%.
- Surveys seem to find that gasoline price increases are the culprit, since gas consumes a higher portion of lower wage-earner's salary than it does higher wage earners (about 4% to less than 2%).
--The Wall Street Journal, September 2004
SITE SEEING
Professionals always discuss values, now it's time for corporations to do the same.
A thought-provoking read.
Read about setting up shop in a "lifestyle center" to get customers.
Reproduction for publication is encouraged, with the following attribution:
Sam Geist lectures, facilitates workshops and conducts training seminars on sales & marketing, the changing marketplace, leadership, differentiation, customer service and staff motivation. His two books, "Why Should Someone Do Business With You... Rather Than Someone Else?" and "Would You Work for You?" are available in bookstores everywhere, published by Addington & Wentworth Inc.
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