TUESDAY, OCTOBER 5, 2004
THE QUOTES
"You may have the loftiest goals, the highest ideals, the noblest dreams, but remember this,
nothing works unless you do."
--Nido Qubein
"If there is an essential lesson of global leadership, it is a perspective that recognizes the constancy
of the what and the variability of the how."
--Morgan W. McCall, Jr. & George P. Hollenbeck
For complete article from which this quote was taken see first site-seeing link below.
THE QUESTIONS
Ask 'n Answer
How do you resolve conflict in your organization?
How successful is your conflict resolution technique?
What changes can you institute to improve your conflict resolution?
THE STATS
Research both in the US and in Canada find that conflict resolution is key to a healthy heart.
- Blood pressure returns to normal much more quickly in people who find constructive ways to resolve situations. It takes much longer in people who tend to blow up.
- People who deal with anger constructively have a lower resting blood pressure than those who don't.
- Being hot-tempered or hostile is bad for your heart.
- Anger and an inability to handle stress may be a significant risk factor for young men with a family history of heart problems.
- Women who lose their temper easily have a higher risk of getting heart disease than those who keep their emotions in check.
--The Globe and Mail, September 2004
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Across North America, Seniors are surfing the Web in ever increasing numbers.
- Online seniors estimated at 4.4 million in 2001, 7.6 million in 2003 and expected to reach 16.3 million by 2007.
- Older online users:
95% use email
57% frequently send or receive e-greetings and online postcards
94% use the Internet to stay in touch with friends and relatives.
- Online buyers (age 50+) will account for almost 25% of online retail spending by 2007.
- Online spending by ages 55+ was at 19% in 2002.
--U.S. Bureau of the Census
--National Center for Health Statistics
--Jupiter Research
- 66% of older users looked up health or medical information.
- 66% also did product research.
--Pew Internet and American Life Project
- 75% of seniors are self-taught users.
- 46% have been surfing for more than five years.
--Mature Marketing and Research
SITE SEEING
Read about training leaders for a global perspective.
China and India, the world's two biggest developing countries are taking different paths to economic prosperity. Is one better than the other?
Reproduction for publication is encouraged, with the following attribution:
Sam Geist lectures, facilitates workshops and conducts training seminars on sales & marketing, the changing marketplace, leadership, differentiation, customer service and staff motivation. His two books, "Why Should Someone Do Business With You... Rather Than Someone Else?" and "Would You Work for You?" are available in bookstores everywhere, published by Addington & Wentworth Inc.
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