AssociationsFirst is a full service association management company specializing in providing management, administrative and support services to clients in the not-for-profit sector. Their client list has encompassed a range of trade, professional and special interest associations, including the Canadian operation of a large U.S. based association.
Before using motion4.com
AssociationsFirst managed and delivered the communication for all their clients' members using standard mail and telephone calls for notices, renewals, event details, etc. The process, although functional, required a great deal of time from company staff and even more money.
motion4.com assisted AssociationsFirst by identifying how they could save time and resources using the Outbound Email System to streamline all their communication. It took a few weeks to set up the client associations with their own accounts and shift the majority of communication to email.
How motion4.com helped
- Created 4 separate accounts to manage the different organizations.
- Trained their staff on how to use the system.
- Provided templates needed for organization branding.
- Provide ongoing support and system modifications based on specific needs.
Results
- Saved time managing all contacts and communication.
- Improved communication with members.
- Higher member retention rates.
- More member involvement.
It has been over three years since AssociationsFirst started using the Outbound Email System. With our system's help, they have been able to continually reduce their communication hassles, and focus on providing the best possible service for their clients.